#Imagezilla lsq series#

Therefore, in order to standardize logistics service provider of logistics services, improve the competitiveness of enterprises and protect the interests of customers, we should take appropriate means confirm whether the LSQ meets the relevant standards and specifications or not-third party organization to prove that the logistics service quality is in line with the relevant standards, namely, LSQ certification. The customer is not easy to obtain true information about the characteristics of logistics service which leads to wrong decisions and does damage to the interests. It’s difficult to find a suitable quantized method to evaluate the quality of logistics because the logistics service is not a physical product, and its heterogeneity and complexity characteristics. LSQ is the extent of logistics service process and logistics services result to meet customer needs, achieving customer satisfaction.

#Imagezilla lsq series#

GB/T 18354-2006 points out that “the logistics service is defined as a series of results to meet customer demand for logistics activities in the process of being implemented and produce.” General tangible product is the result of the process, but logistics service product itself is the process of logistics services. The Connotation of LSQ Certification Standards Therefore, it has important significance to explore the connotation and construction of LSQ certification standards.Ģ. In order to promote the healthy, rapid and sustainable development of logistics industry, the logistics industry urgently needs a set of perfect LSQ standard certification to improve LSQ and standardize the development of the logistics industry. One of the important reasons is that the logistics industry of our country has not a scientific and reasonable logistics service quality measurement methods and standards. Compared with foreign research emphasizing more on theoretical analysis and empirical research, China’s research focuses on theoretical analysis, less application to China’s logistics enterprises.Ĭompared with the developed countries, China’s logistics industry is still in the development stage that the overall level of the logistics service quality is not high, the customer satisfaction rate is low, and the logistics enterprise competitiveness is poor. For example, Huang Fuhua (1994) studied the basic ways of Logistics Quality Management Wang Zhitai (2000) proposed the measure of LSQ indicators, namely, time, cost, quantity and quality He Yun (2004) proposed that measuring the LSQ can be from two aspects namely external and internal customer. Since China introduced the concept of LSQ in the late 1970s, the research on the logistics service quality has been carried out. This is a more complete definition of LSQ, and makes measures of the LSQ tend to science. American scholars from Tennessee State University concluded that measuring the LSQ should be from the point of nine indicators in 2001, which includes the staff communication quality, order releasing quantity, the quality of information, order processing, accurate rate of goods, soundness of goods, quality of goods, error processing and timeliness. The research of Mentzer, Gomes and Krapfe (1989) considered that the LSQ should include two aspects: the physical distribution service quality and the customer marketing service quality. Lalonde and Zinzez (1976) defined logistics service as “logistics service is a purposeful activity which aims to meet the customer needs and ensure the customer satisfaction and win praise of enterprises”. Perreault and Russ (1974) put forward 7Rs theory based on the point of view of logistics enterprises. It becomes a powerful means for logistics enterprises to guarantee sustainable development by improving logistics quality and customer satisfaction. Logistics service quality is the core element to form the competitive advantage of logistics enterprises. Its development level is a measure of an important symbol of a country’s modernization level and the comprehensive national strength. The logistics industry is considered to be the artery and basic industry of national economic development in the world. Received 4 August 2016 accepted 26 August 2016 published 29 August 2016